Refund policy

We hope you love your LISSA order. If you change your mind, you have 14 days from receiving your order to let us know that you would like to return it.

Items must be returned unused, unworn and in their original condition. You will then have 14 days from notifying us to send the item back.

To request a return, please contact us at lissalabelcrochet@gmail.com before sending your item back. Return instructions will then be provided.

Return postage

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked postal service, as we cannot be responsible for items lost during return postage.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty, or you receive the wrong item. We will arrange the appropriate resolution and cover reasonable return postage where applicable. Your statutory rights are not affected.

Custom and personalised orders

Items that are made to your specifications or personalised specifically for you cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Refunds

Once your return has been received and checked, we will let you know that your refund has been processed. Approved refunds will be made to your original payment method. Please allow additional time for your bank or payment provider to process the refund.