Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to LISSA. The terms “we”, “us” and “our” refer to LISSA.
LISSA operates this website and online store. Our store is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service explain the terms that apply when you visit our website, use our services or purchase products from us.
By accessing our website or placing an order with LISSA, you agree to these Terms of Service and our Privacy Policy. Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 – USING OUR WEBSITE
You may use our website for lawful purposes only.
When placing an order, you agree to provide accurate, current and complete information, including your contact, billing and delivery details.
You are responsible for ensuring that any account information or login details you use are kept secure.
SECTION 2 – OUR PRODUCTS
LISSA products are handmade. Due to the handmade nature of our products, there may be slight variations between individual items. These small differences are part of the nature of handmade products and make each piece unique.
We make every effort to display our products and colours as accurately as possible. However, colours may appear slightly different depending on your device, screen settings or lighting.
Product descriptions, prices and availability may be updated from time to time.
We reserve the right to discontinue products or limit quantities available for purchase.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is accepted once we confirm acceptance of your order.
Payment must be successfully processed before your order can be fulfilled.
Please check your order details carefully before completing your purchase.
If there is a problem with your order or we are unable to fulfil it, we will contact you using the details supplied when you placed your order.
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and your statutory consumer rights.
SECTION 4 – PRICES AND PAYMENT
All prices displayed on our website are shown in pounds sterling (£) unless otherwise stated.
Prices may change without notice, but any changes will not affect orders that have already been accepted.
Delivery charges, where applicable, will be shown during checkout before you complete your purchase.
You agree to provide accurate and authorised payment information when placing an order.
SECTION 5 – SHIPPING AND DELIVERY
We aim to prepare and dispatch orders within the timescales stated on our website.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
We will provide delivery information during checkout and/or following your order.
Our full delivery information can be found in our Shipping Policy.
Nothing in this section limits any rights you may have under applicable UK consumer law.
SECTION 6 – RETURNS AND REFUNDS
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy.
Custom or personalised products made specifically to a customer's specifications may not be eligible for change-of-mind cancellation or return where an applicable legal exception applies.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including the LISSA name and branding, product photographs, graphics, text and designs, belongs to LISSA or is used with permission.
Content from our website must not be copied, reproduced, distributed or used commercially without our prior permission, except where permitted by law.
Unauthorised use of our website or content may violate applicable intellectual property laws.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or features provided by third parties.
We are not responsible for the content, availability or practices of third-party websites.
If you choose to use a third-party website or service, you should review its own terms and privacy policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LISSA is powered by Shopify, which enables us to provide our online store and services to you.
However, purchases made through our store are made directly with LISSA. Shopify is not the seller of the LISSA products you purchase from us.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers in order to operate our website, process orders and provide our services.
Please see our Privacy Policy for further information.
SECTION 11 – ERRORS AND AVAILABILITY
Occasionally, information on our website may contain errors or inaccuracies relating to product descriptions, pricing, availability, promotions, delivery charges or other information.
We reserve the right to correct errors and update information where necessary.
If an error affects an order you have already placed, we will contact you where appropriate.
SECTION 12 – PROHIBITED USE
You must not use our website:
• for unlawful or fraudulent purposes;
• to infringe our intellectual property rights or the rights of another person;
• to transmit viruses, malicious code or other harmful material;
• to collect or misuse another person's personal information;
• to interfere with the security or operation of our website; or
• in any way that violates applicable law.
We reserve the right to restrict access to our website where we reasonably believe these Terms have been breached.
SECTION 13 – LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.
Nothing in these Terms affects your statutory rights as a consumer.
To the extent permitted by law, LISSA will not be responsible for losses that were not reasonably foreseeable when you entered into a contract with us or for losses arising from use of our website for business or commercial purposes where you are purchasing as a consumer.
SECTION 14 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
SECTION 15 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be available on our website. Any changes will apply in accordance with applicable law.
SECTION 16 – GOVERNING LAW
These Terms of Service and any contract between you and LISSA are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you may also have rights to bring proceedings in the courts applicable to where you live.
Nothing in these Terms affects any mandatory rights you have under applicable consumer law.
SECTION 17 – CONTACT US
If you have any questions about these Terms of Service, please contact:
LISSA
Email: lissalabelcrochet@gmail.com
OVERVIEW
Welcome to LISSA. The terms “we”, “us” and “our” refer to LISSA.
LISSA operates this website and online store. Our store is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service explain the terms that apply when you visit our website, use our services or purchase products from us.
By accessing our website or placing an order with LISSA, you agree to these Terms of Service and our Privacy Policy. Nothing in these Terms affects your statutory rights as a consumer.
SECTION 1 – USING OUR WEBSITE
You may use our website for lawful purposes only.
When placing an order, you agree to provide accurate, current and complete information, including your contact, billing and delivery details.
You are responsible for ensuring that any account information or login details you use are kept secure.
SECTION 2 – OUR PRODUCTS
LISSA products are handmade. Due to the handmade nature of our products, there may be slight variations between individual items. These small differences are part of the nature of handmade products and make each piece unique.
We make every effort to display our products and colours as accurately as possible. However, colours may appear slightly different depending on your device, screen settings or lighting.
Product descriptions, prices and availability may be updated from time to time.
We reserve the right to discontinue products or limit quantities available for purchase.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is accepted once we confirm acceptance of your order.
Payment must be successfully processed before your order can be fulfilled.
Please check your order details carefully before completing your purchase.
If there is a problem with your order or we are unable to fulfil it, we will contact you using the details supplied when you placed your order.
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy and your statutory consumer rights.
SECTION 4 – PRICES AND PAYMENT
All prices displayed on our website are shown in pounds sterling (£) unless otherwise stated.
Prices may change without notice, but any changes will not affect orders that have already been accepted.
Delivery charges, where applicable, will be shown during checkout before you complete your purchase.
You agree to provide accurate and authorised payment information when placing an order.
SECTION 5 – SHIPPING AND DELIVERY
We aim to prepare and dispatch orders within the timescales stated on our website.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
We will provide delivery information during checkout and/or following your order.
Our full delivery information can be found in our Shipping Policy.
Nothing in this section limits any rights you may have under applicable UK consumer law.
SECTION 6 – RETURNS AND REFUNDS
Returns, cancellations and refunds are handled in accordance with our Return & Refund Policy.
Custom or personalised products made specifically to a customer's specifications may not be eligible for change-of-mind cancellation or return where an applicable legal exception applies.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including the LISSA name and branding, product photographs, graphics, text and designs, belongs to LISSA or is used with permission.
Content from our website must not be copied, reproduced, distributed or used commercially without our prior permission, except where permitted by law.
Unauthorised use of our website or content may violate applicable intellectual property laws.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or features provided by third parties.
We are not responsible for the content, availability or practices of third-party websites.
If you choose to use a third-party website or service, you should review its own terms and privacy policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LISSA is powered by Shopify, which enables us to provide our online store and services to you.
However, purchases made through our store are made directly with LISSA. Shopify is not the seller of the LISSA products you purchase from us.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers in order to operate our website, process orders and provide our services.
Please see our Privacy Policy for further information.
SECTION 11 – ERRORS AND AVAILABILITY
Occasionally, information on our website may contain errors or inaccuracies relating to product descriptions, pricing, availability, promotions, delivery charges or other information.
We reserve the right to correct errors and update information where necessary.
If an error affects an order you have already placed, we will contact you where appropriate.
SECTION 12 – PROHIBITED USE
You must not use our website:
• for unlawful or fraudulent purposes;
• to infringe our intellectual property rights or the rights of another person;
• to transmit viruses, malicious code or other harmful material;
• to collect or misuse another person's personal information;
• to interfere with the security or operation of our website; or
• in any way that violates applicable law.
We reserve the right to restrict access to our website where we reasonably believe these Terms have been breached.
SECTION 13 – LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so.
Nothing in these Terms affects your statutory rights as a consumer.
To the extent permitted by law, LISSA will not be responsible for losses that were not reasonably foreseeable when you entered into a contract with us or for losses arising from use of our website for business or commercial purposes where you are purchasing as a consumer.
SECTION 14 – SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
SECTION 15 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will be available on our website. Any changes will apply in accordance with applicable law.
SECTION 16 – GOVERNING LAW
These Terms of Service and any contract between you and LISSA are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you may also have rights to bring proceedings in the courts applicable to where you live.
Nothing in these Terms affects any mandatory rights you have under applicable consumer law.
SECTION 17 – CONTACT US
If you have any questions about these Terms of Service, please contact:
LISSA
Email: lissalabelcrochet@gmail.com